Join our team as Supervisor of our Member Services Department, providing leadership and support of our day-to-day operations and front desk activities. You'll love our culture of collaboration and team work, focus on serving our members, and leading edge technology in the utility business.
We are located in Ramsey, MN in a convenient north-suburban location. We have received high ranking in service reliability and customer service and are the largest distribution cooperative in MN.
Execute and maintain quality assurance strategies to ensure contact center consistency, increase first contact resolution, and achievement of promotional goals.
Document, research and follow-up on customer complaints.
Provide day-to-day work direction.
Perform other related tasks in conjunction with Manager in order to ensure high quality.
The application review process will begin on or around December 14, 2017.
Compensation: This position offers a competitive salary and an attractive benefits package including medical, dental, life, disability insurance, 401(k), and tuition reimbursement.
An Affirmative Action/Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.