• Customer Service Representative

    Customer Service/Support
    Job Location
  • Overview:

    Connexus Energy, Minnesota's largest electric distribution cooperative, is a progressive energy company located in Ramsey, MN.  Our collaborative work culture provides challenging and rewarding work with many opportunities for professional development, while supporting employees’ desire for work-life integration.  You will love our people and our mission!


    We are seeking a motivated individual with call center experience to join our Member Services Team.  The ideal candidate will have the talents and skills to create a positive and memorable customer service experience. 



    The work schedule for this position will be Monday – Friday from 9:00 am to 5:30 pm

    Key Responsibilities & Results:

    Provide exceptional customer service by answering, analyzing and resolving members’ issues in such a manner that creates quality customer relationships. 



    Examples include:

    • Ability to understand and relay member account information
    • Process phone payments, negotiate payment arrangements, and answer billing inquires
    • Ability to troubleshoot energy usage and high bill concerns
    • Answer member questions regarding Connexus Energy products and services such as Conservation and Efficiency Programs; and promoting & introducing members to current incentives for participation
    • Collect delinquent accounts in a timely and professional manner
    • Assist with taking outage calls as needed including working extra hours occasionally during a storm event
    • Facilitate construction and technical requests for service by providing information and assistance to members
    • Communicate and work effectively with other departments and the community to meet member needs
    • Ability to use multiple forms of communication including phone, email, instant message and in-person

    Required Talents, Skills, Expertise, Education:

    • 2-3 years’ experience in a customer service role
    • High school diploma or equivalent
    • Strong communication skills (listening, verbalizing and writing)
    • Working knowledge of Microsoft Office products and a customer information system; ability to use and toggle between multiple screens and systems
    • Comfortable with technology to assist members with their online experience
    • Solid work ethic
    • Ability to be flexible and adapt to change
    • Ability to organize and prioritize work with a focus on productivity and results
    • Ability to work with members in a respectful and calm manner
    • Ability to work independently and within a team environment to achieve departmental goals

    Preferred Talents, Skills, Expertise, Education:

    • Experience in a high-volume, inbound and outbound call center
    • Collections experience
    • Utilities experience
    • Post-secondary education

    Additional Data:

    Upload a cover letter, your resume and complete the required information at:  https://www.connexusenergy.com/careers.       


    The application review process will begin on June 25, 2018


    Total Rewards:  This position offers a competitive salary and an attractive benefits package including medical, dental, life, disability insurance, 401(k), paid time off and more.  


    An Affirmative Action/Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed